Beginning in March 2020, several providers in Connecticut worked to ensure that families have the access they need to conduct business and complete schoolwork. As part of the Federal Communication Commission's Keep Americans Connected Pledge launched on March 12, eight internet service providers in Connecticut (Comcast, Frontier, Altice, Optimum, Charter, Spectrum, Cox, Atlantic, Verizon, and AT&T) have committed to not terminating business or residential service, or charging late fees for anyone who can't pay their bill due to hardship caused by COVID-19. They also have committed to provide Wi-Fi hot spots to any American that needs them. These pledge commitments will be in place for at least a 60-day period. Below is a listing of those services that were available and we will update this as new information comes in.
- Comcast announced a plan to ensure low-income families have internet access that will be effective as of March 16. The benefits include 60 days of free service for new Comcast customers, and higher internet speeds for all qualifying customers. Free internet link: https://corporate.comcast.com/covid-19 Families can check their eligibility and learn more about available programs at www.internetessentials.com .
- Comcast/Xfinity is also providing free public hotspots . Information regarding locations can be found by accessing this link - https://wifi.xfinity.com/ .
- Altice and Charter are offering 60 days of free broadband to households with K-12 and college students who have been impacted by COVID-19 and are not already subscribers to their services with no installation fees. This can be accessed by calling 1-844-488-8395.
- AT&T is waiving home internet data caps during the entire COVID-19 outbreak.
Businesses and families in Connecticut that need assistance are encouraged to contact their service provider to see what programs they may have available to be supportive during this time.
Update 4/30/2020
The program will now be in effect through Tuesday, June 30th. Anyone needing assistance with the Lifeline program can call (800) 234-9473 or email LifelineProgram@usac.org. In addition, more information can be found at their website linked here, including links to companies and information on how to apply.
